ASSESSMENT OF THE EFFECT OF JOB STRESS TOWARDS EMPLOYEE PERFORMANCE OF THE BANKING SECTOR

Abstract

This study sought to assess the effect of job stress toward employee performance in the banking sector, A case of CRDB Bank – Arusha City. Specific objectives of this study were; to determine the effect of time pressure on employee performance to the banking sector, to identify the influence of role ambiguity to employee performance to the banking sector and to examine the effect of work load on employee performance to the banking sector. Descriptive research design was used in this study. The population of this study comprised of employees of CRDB Bank – Arusha City. Simple random sampling approach was used to select sample size of 68 respondents of this study. Both primary and secondary data were used in data collection exercise. Primary data was collected using questionnaire and interview while secondary data was obtained from various sources magazines, relevant reports, publications, and other documents like files and office records. Quantitative data collected through questionnaire was analysed using both inferential and descriptive statistics with aid of SPSS software version 26. Qualitative data were analysed using content analysis. The findings unveiled that; long working hours, unlimited working hours, limited time to accomplish their duties, lack of access to flexible work arrangements and lack of job autonomy make employee performance less effective. Findings revealed that excessive tasks, wide job focus makes performance less effective. Also, Findings indicated that working under excessive work pressure, many job targets and lack of specific job goals detriment employee performance. This study recommends that, comparable research should be conducted in other organizations in other sectors such as the hotel industry, education sector, and service industry and see whether same findings can be obtained.