Abstract:
Strategic human resource management is a mechanism to address the problem of low
employees’ motivation and poor performance. Yet there is scant knowledge about the role of
strategic human resource management towards employees’ motivation in the context of
telecommunications companies. Therefore, this study has covered the knowledge gap by
examining the role of strategic human resource management in motivating employee
performance at Habari Node Plc in Arusha, Tanzania. The study sought to achieve four specific
objectives which include to assess employee awareness on the general roles of strategic human
resource management at Habari Node PLC, to determine perception of employees on
determinants of motivation at Habari Node PLC, to assess attributes of employee performance
at Habari Node PLC, and to assess the role of strategic human resource management towards
motivation of employee performance at Habari Node PLC. The study employed quantitative
research approach and adopted descriptive research design. The study was based on the
population of 100 employees from which a sample size of 76 respondents was selected who
were sampled by using simple random sampling. Data were collected using structured
questionnaires. Analysis of findings was done by descriptive statistics which include
frequencies, percentages, mean and standard deviations. Findings have shown that employees
were aware about strategic human resource management roles including analysis of business
environment, strategic planning and managing uncertainties. Findings have also revealed that
employees at Habari Node Plc are motivated by both monetary and non-monetary factors such
as salaries, allowances, working relationships and working conditions. Findings have shown
that Habari Node PLC measures employees’ performance by focusing inputs, throughputs and
output indicators. Findings have also indicated that strategic human resource management
facilitates motivation of employee performance at Habari Node PLC. On basis of study findings,
this study provides the following recommendations. Habari Node Plc should improve employee
awareness on strategic human resource management so as to enhance ability of the company
to compete in the market. Employees should be trained on how to create tactical and strategic
plans at the operational levels
