Abstract:
Technological innovations and advancements have become one of major game changer at work
place and financial sector in particular. Employees have no option left rather than fit into the
demands of technology or else would lose their jobs. The study aimed at achieving an objective
which includes an assessment of organizational readiness to cope with technological changes
in the job market. The study used a descriptive case study design and employed mixed method
approach. The study involved 44 respondents who are employees in NMB PLC Bank branches
in Arusha City. Quantitative data were collected through questionnaire and interview guide was
deployed to collect qualitative data. Cross tabulation with chi square test were engaged in
quantitative data analysis and content analysis was deployed for qualitative data analysis.
Findings showed that respondents were aware of technological changes taking place in the
banking sector, but NMB PLC was not ready to cope with technological changes among staff.
Also, the findings showed that NMB PLC did not prepare employees for advanced work
automation. Consequently, it is concluded that although the NMB PLC was aware of the
technological changes that could affect the future jobs for its employees, the bank had not taken
serious measures to establish coping mechanisms. It is also concluded that, although the
employees were aware of innovations changes that are brought by adoption of technology, they
had not taken any serious initiatives meant to sustainably maintain their career. It is thus
recommended that NMB PLC should introduce measures that would prepare the employees
better to adopt new technologies, train employees on how to use new technologies to assure
them employability in the future and harness better working environment which incorporate
work-life balance. The employees should seek ways to prepare themselves for future jobs given
the fast changing nature of technology
