Factors Affect Fully Implementation of ICT in Operations of Tanzanian Public Organizations

Abstract

This research investigates the journey of the Weights and Measures Agency (WMA) toward the fully implementation of Information and Communication Technology (ICT) in its operations. The study explores factors affecting implementation, the actual usage of ICT, and strategies for achieving comprehensive integration within the Agency. This study adopted descriptive research design. Population of the Study is 60 employees. Random sampling procedure was used and for data collection methods questionnaires, documentary review and interview tools were used. Findings reveal diverse perspectives among respondents on budget allocation, computer literacy, ICT system security, government policy, fear of the unknown, management support, and the cost of ICT infrastructure are major factors which affect fully implementation of ICT in the operations of WMA. While there is a generally positive perception of WMA's ICT usage, standard deviation values hint at diversity in opinions, indicating specific areas for potential improvement. Findings show that there is generally positive perception of ICT usage, on factors affecting fully implementation of ICT budget allocation, opinions varied, with a mean score of 3.67 suggesting a moderate level of agreement. Computer literacy emerged as significant, with a mean score of 3.85 indicating general agreement, ICT system security reaped strong consensus (mean score of 4.00), while government policy and directives were perceived to have a moderate impact (mean score of 3.69). Fear of the unknown, management support demonstrated moderate agreement and the cost of ICT infrastructure showed a moderate level of agreement. The study conclude with recommendations for WMA, government and policymakers, and stakeholders, emphasizing the need for targeted actions to address challenges and build on existing strengths