Abstract:
This research investigates the journey of the Weights and Measures Agency (WMA)
toward the fully implementation of Information and Communication Technology
(ICT) in its operations. The study explores factors affecting implementation, the
actual usage of ICT, and strategies for achieving comprehensive integration within
the Agency. This study adopted descriptive research design. Population of the Study
is 60 employees. Random sampling procedure was used and for data collection
methods questionnaires, documentary review and interview tools were used.
Findings reveal diverse perspectives among respondents on budget allocation,
computer literacy, ICT system security, government policy, fear of the unknown,
management support, and the cost of ICT infrastructure are major factors which
affect fully implementation of ICT in the operations of WMA. While there is a
generally positive perception of WMA's ICT usage, standard deviation values hint at
diversity in opinions, indicating specific areas for potential improvement. Findings
show that there is generally positive perception of ICT usage, on factors affecting
fully implementation of ICT budget allocation, opinions varied, with a mean score of
3.67 suggesting a moderate level of agreement. Computer literacy emerged as
significant, with a mean score of 3.85 indicating general agreement, ICT system
security reaped strong consensus (mean score of 4.00), while government policy and
directives were perceived to have a moderate impact (mean score of 3.69). Fear of
the unknown, management support demonstrated moderate agreement and the cost of
ICT infrastructure showed a moderate level of agreement. The study conclude with
recommendations for WMA, government and policymakers, and stakeholders,
emphasizing the need for targeted actions to address challenges and build on existing
strengths
