Assessment of Factors Affecting Contract Management for Procurement of Services in Public Sectors in Tanzania:

Abstract

The study assessed the factors Affecting Contract Management for procurement of services in Public Sector. A case of Tanzania National Roads Agency (TANROADS) In Arusha Region. The study aimed at achieving the following objectives, to establish the relationship between staff competency and contract management for procurement of services at TANROADS Arusha, to determine how technology adoption affect contract management for procurement of services TANROADS Arusha, and to examine the extent at which budgetary allocation affects effective contract management for procurement of services at TANROADS Arusha. The study used two theories including Agency Theory and Technology Acceptance Model (TAM). This study employs descriptive research design. Data were collected from 92 respondents. The study also used both primary and secondary data to gather information from the respondents. Quantitative data were analyzed using descriptive statistics such as frequencies and percentages. Qualitative data were analyzed using content analysis. From the above discussion, it can be deduced that Staff Competency had an influence on Contract Management. The study concludes that applying digital technologies to the procurement function will enable strategic sourcing to become more predictive, transactional procurement to become more automated, supplier management to become more proactive, and procurement operations to become more intelligent. In the last objective, the study concluded budgetary allocations affects effective contract management for procurement of service. This was witnessed through timelines, which management commitment and fund allocated. It is recommended that regular training on procurement contract management to the public staff to improve procurement performance. The study recommended that TANROADS officials should emphasis the use of computerization of contract management activities, use of procurement software and use of internet connections for the communication and collaboration with contractors so as to enhance better contract management.