Effectiveness of Training Needs Assessment on Employee Performance in Water Project in Tanzania:

Abstract

This study examined the effectiveness of training needs assessment on employee performance in water projects in Tanzania, a study of KUWASA in Kasulu Town. The study was guided by the following three specific objectives; to find out the leading factors for training needs assessment, to examine levels of training needs assessment and to analyse client retention with regard to service provided by KUWASA. The study adopted McGhee and Thayer's Three-Level Assessment to explain the effectiveness of training needs at KUWASA. A descriptive research design was used with a mixed research approach. A total population of 85 with 70 sample size of KUWASA leaders and employees who were selected using convenient and purposive sampling techniques. Data were collected using a questionnaire, documentary review, observation and interview. Analysis was done through the descriptive statistical method and content analysis. The findings revealed that; poor performance was the leading factor for training needs assessment, Individual level of assessment was frequently adopted to assess training needs, and it was raised that inappropriate strategies of customer retention have led to a decrease in customers. The study concludes that the continued poor performance of KUWASA employees results from the inappropriate training needs assessment. The study recommends that; KUWASA management, in collaboration with the HR department, should consider all possible factors for TNA, adhere to the levels of TNA and keep a close eye on the strategies for retaining customers.