Abstract:
This study investigates the impact of Human Resource Information Systems (HRIS), Employee Self-Service (ESS), and Manager Self-Service (MSS) systems on organizational performance at the Regional Commissioner’s (RC) Office. The research objectives focused on: (i) determining the extent to which HRIS accessibility influences organizational performance, (ii) examining how ESS systems affect employee productivity, and (iii) assessing the role of MSS systems in enhancing managerial decision-making and overall organizational efficiency. The population for this study included employees and managers from the RC’s Office. A sample of 100 respondents was selected using proportional stratified sampling to ensure representation from various departments. Data were collected through structured questionnaires and interviews, focusing on the accessibility, usage, and impact of HRIS, ESS, and MSS systems on daily tasks and decision-making processes. The findings revealed that the accessibility of HRIS significantly influences organizational performance by reducing administrative workloads and enabling data-driven decisions. Most respondents were familiar with ESS systems and reported that these tools helped improve productivity by allowing them to manage HR tasks independently. MSS systems were found to streamline managerial tasks, such as performance tracking and leave approvals, leading to more informed decision-making and increased efficiency. The conclusion drawn from the study is that HRIS, ESS, and MSS systems positively influence organizational performance, but areas such as system usability and training require improvement. Recommendations include enhancing system accessibility, providing continuous training for employees, and increasing government support for system upgrades and integration to optimize the use of HR technologies across public organizations. This study contributes to understanding how digital HR tools can improve performance in public sector organizations, offering practical insights for future implementation and enhancement.
