Effect of Conflict Management on Employee Performance in Public Sector in Tanzania:

Abstract

This study investigates the effect of conflict management on employee performance within the public sector in Tanzania, specifically at the Tanzania Civil Aviation Authority (TCAA). The research adopts a pragmatic research philosophy, integrating both quantitative and qualitative approaches (mixed-methods) to provide a comprehensive analysis of the issue. A sample size of 60 employees was selected through simple random sampling from a total population of 135 using Slovin’ s formula. Data collection involved Questionnaire survey for quantitative analysis and Key Informant Interviews for qualitative insights, Physical visits and Documentary Review. The quantitative data were analyzed using SPSS software to determine statistical correlations between conflict management strategies and employee performance. Qualitative data were analyzed thematically to capture the underlying reasons and perceptions related to conflict management practices. The findings indicate that effective conflict management positively influences employee performance, improving workplace productivity, morale, and cooperation. Moreover, the study highlights the importance of addressing conflict proactively and equitably within the public sector to enhance overall organizational performance. The research contributes valuable insights for public sector institutions in Tanzania, especially in improving human resource management practices within TCAA.Results indicated that 75% of respondents reported high job satisfaction, correlating positively with effective conflict management. Notably, open communication and mediation showed strong correlations (r = 0.76 and r = 0.72, respectively) with employee satisfaction. However, challenges such as unclear policies and limited feedback mechanisms were identified. In conclusion, effective conflict resolution significantly enhances employee satisfaction at TCAA, while gaps remain in certain areas. Recommendations include establishing clearer conflict resolution policies, enhancing training programs, and improving feedback mechanisms to ensure continuous engagement and satisfaction among employees. Implementing these measures will foster a more harmonious workplace, ultimately contributing to improved organizational performance and employee morale.