Abstract:
This study investigates the effect of conflict management on employee performance
within the public sector in Tanzania, specifically at the Tanzania Civil Aviation
Authority (TCAA). The research adopts a pragmatic research philosophy, integrating
both quantitative and qualitative approaches (mixed-methods) to provide a
comprehensive analysis of the issue. A sample size of 60 employees was selected
through simple random sampling from a total population of 135 using Slovin’ s
formula. Data collection involved Questionnaire survey for quantitative analysis and
Key Informant Interviews for qualitative insights, Physical visits and Documentary
Review. The quantitative data were analyzed using SPSS software to determine
statistical correlations between conflict management strategies and employee
performance. Qualitative data were analyzed thematically to capture the underlying
reasons and perceptions related to conflict management practices. The findings
indicate that effective conflict management positively influences employee
performance, improving workplace productivity, morale, and cooperation. Moreover,
the study highlights the importance of addressing conflict proactively and equitably
within the public sector to enhance overall organizational performance. The research
contributes valuable insights for public sector institutions in Tanzania, especially in
improving human resource management practices within TCAA.Results indicated
that 75% of respondents reported high job satisfaction, correlating positively with
effective conflict management. Notably, open communication and mediation showed
strong correlations (r = 0.76 and r = 0.72, respectively) with employee satisfaction.
However, challenges such as unclear policies and limited feedback mechanisms were
identified. In conclusion, effective conflict resolution significantly enhances
employee satisfaction at TCAA, while gaps remain in certain areas.
Recommendations include establishing clearer conflict resolution policies, enhancing
training programs, and improving feedback mechanisms to ensure continuous
engagement and satisfaction among employees. Implementing these measures will
foster a more harmonious workplace, ultimately contributing to improved
organizational performance and employee morale.
