The Contribution of Information Communication Technology on the Performance of Small Businesses in Tanzania

Abstract

This study aimed on assessing Contribution of Information Communiciition Technology on tho Performance of Small Businesses in Tanzania". A case of Ubungo district in Dar es Salaam Rein The study expected to use three objectives which are: to examine the extent of ICT adopt;on by Small Business in Dar es salaam Region, to explore the challenges of ICT adoption by Srnal Business in Dar es salaam Region and to explore strategies for enhancing ICT adoption in performance of Small Business in Dar es salaam Region. This study used a descriptive research design. Researcher employed simple random sampling technique to select samples for representation in the study as well as purposive sampling technique was employed. Both primary and secondary data were employed in this study. The analysis of data based upon descriptive statistics. Data collection methods used interview andquestionnaires, in research approach both qualitative and quantitative approach were employed, targeted population is 110 respondents, sample size 86. The main goals of the study were to determine the degree to vi .tith ICT adoption has impacted small business performance, what kind of ICT is most appropriate and accessibte to small businesses, and finally, what ICT infrastructure limitations are common among Tanzanian small businesses. Small businesses in the relevant district that employ one or more categories of ICT equipment and applications were the study's target audience of which four Key Informants and a fair representation of 97% of the respondents took part in the study. The results of the survey indicated that the most widely used devices in the study region are the computer, mobie phone. and CCTV camera. The most widely used apps in the study area are the internet. webstes, Microsoft Office programs. and statistical software. The majority of respondents believed that ICT had a stronger impact on their organizations' performance, indicating the strong correlation already identified between ICT usage and small business performance. Nevertheless, several limitations prevent the efficient application of ICT to many small enterprises. Financial limitations, ignorance of the newest gadgets and applications, inexperience with certain ICT technologies, high ICT sub network services from service providers are some of the most operating expenses, and p frequently cited barriers. Since small businesses in the study area were found to be lagging behind these findings are very concerning to activists who specialize in i n t h e u s e o f m o d e r n t e c h n o l o g i e s , the development of small businesses. As a result, both art is required to and private supp from con take rective measures in order to help small businesses acquJe the maximum benefits integrating ICT in their businesses.