Evaluating the Role of E-Commerce in Reducing Operational Cost in Private Organization in Tanzania

Abstract

This study evaluators the' role of o-commerce in reducing the operational costs of the Mount Meru The studs app`k ,d a !liked-methods research approach through a combination of questionnaires and key informant interviews. The study involved a sample size of 80 respondents ‘tho are staff working at the Mount Meru Hotel. The data were analysed through descriptive statistics and content analysis. Findings from the study reveal that Mount Meru Hotel e-commerce reduces operational costs. It has become a fundamental tool for enhancing their operational efficiency and has shown its potential to reduce operational costs in areas such as inventory management, procurement, marketing, and customer service. also E-commerce has allowed the hotel to offer enhanced customer experiences by providing online booking platforms, faster check in and check-out processes, and personalized promotions. These improvements have led to increased customer satisfaction and loyalty. Furthermore, the study highlights that e-commerce has improved transaction processing speed, enhanced inventory management and order fuf!meant. reduced manual errors, and streamlined communication and collaboration among different departments. In conclusion, the research indicates that e-commerce can play a significant role in reducing operational costs at the Mount Meru Hotel. By embracing e-commerce, addressing challenges, and implementing the recommended strategies, private organizations can enhance their efficiency. competitiveness, and overall performance in the Tanzanian mark