Abstract:
This study examined the impact of cybercrime on mobile money performance. This includes metrics
such user trust and adoption. Conducting an examination of the influence of cybersecurity on mobile
money services in this particular district offers a localized viewpoint that can contribute to more
comprehensive policy suggestions, considering the intricacies of the local environment. Similar to
numerous other rural regions, Rombo District mainly depends on mobile money services for
conducting financial transactions, mostly because of the restricted availability of conventional
banking services. Nevertheless, the growing dependence on digital platforms exposes the local
populace to potential cyber risks, so jeopardizing their financial undertakings and undermining the
advantages of financial inclusivity. The research assessed the impact of cybersecurity on the
performance of mobile money services in Tanzania. The research adopted quantitative research
approach with the explanatory research design. The data was analyzed quantitatively. 175
responses qualified for the data analysis. The study analyzed mobile money provider user
authentication techniques for flaws. Weak or predictable passwords and weak multi-factor
authentication (MFA) were noted. These vulnerabilities could undermine user account security,
allowing unwanted access. The survey found varying user awareness with security recommended
practices. Phishing and social engineering were unfamiliar to certain people, making them
vulnerable to cyberattacks. The study found that mobile money providers lack robust incident
response methods. Additionally, security documentation and handling standards were lacking. The
interview analysis shows that cybersecurity affects mobile money services in Tanzania in many
ways. The themes included user trust, awareness, security events, legislative implications, and the
delicate balance between security and usability. To improve mobile money services, stakeholders
must execute comprehensive strategies that prioritize security, user education, and user
experience. This requires strong cooperation with regulators and service providers.
