Assessment Of the Role of Information Security Best Practices on Public Service Delivery

Abstract

This study aimed to examine the role of information security best practices in public service delivery, with a specific focus on the Ministry of Home Affairs in Tanzania. The study had three specific objectives: to determine the role of access control, to examine the role of security policy, and to ascertain the role of training and development in public service delivery. The study employed a descriptive survey design and a quantitative research approach. The research population consisted of 320 employees from the Ministry of Home Affairs, with a sample size of 178 individuals selected using simple random sampling. Data were collected through a self administered questionnaire and supplemented with secondary data from published articles and research conducted by other scholars. The collected data were analyzed using SPSS, utilizing descriptive and inferential statistics, such as correlation and regression analysis. The findings revealed a strong and positive relationship between the access control and public service delivery. The findings found a strong and positive relationship between security policy and public service delivery. The findings unveiled a moderate and positive relationship between training and development and public service delivery. This study recommends that future research should focus on evaluating the long-term effectiveness of security policies in public service delivery, exploring compliance with these policies, and identifying strategies for improvemen