Assessment of Adoption and Utilization of ICT Systems in the Public Sector in Tanzania:

Abstract

The purpose of this research was to assess the adoption and utilization of ICT systems in the public sector of Tanzania, using the Tanzania Immigration Department in Dar es Salaam as a case study. Employing a mixed-methods approach, the study utilized both quantitative and qualitative methods to gather data from officials and employees within the selected department. The findings of the study revealed insights into the level of adoption and utilization of ICT systems in the public sector, particularly within the Tanzania Immigration Department. The research employed a survey, questionnaires, and interviews to collect primary data, supplemented by secondary data sources. Based on the findings, the study concludes that while the Tanzania Immigration Department has made strides in adopting ICT systems, there are still areas that require improvement. The conclusion is drawn from an analysis of factors such as performance expectancy, effort expectancy, social influence, and facilitating factors. In light of the conclusions, recommendations are made for enhancing the adoption and utilization of ICT systems in public organizations. These recommendations include measures to improve performance expectancy, streamline effort expectancy, enhance social influence, and address facilitating factors. Additionally, the study recommends further research to explore evolving trends and technologies in ICT adoption in the public sector.