Abstract:
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This report presents the findings for the study on investigating the impact of mobile money usage
on financial inclusion among mobile users in Arusha City, Tanzania. Grounded in the Unified
Theory of Acceptance and Use of Technology (UTAUT), the study had three specific objectives. First, the study examined the influence of perceived convenience of mobile money services on
financial inclusion. Second, the study investigated the relationship between the frequency of
mobile money transactions and the level of financial inclusion. And lastly, the study assessed
the link between the utilization of various mobile money services encompassing savings, payments, remittances, borrowing, and insurance on financial inclusion status. Employing
Partial Least Squares Structural Equation Modeling (PLS SEM) as the primary data analysis
technique, a sample of 385 mobile money users were selected using purposive random
sampling in Arusha City. The findings revealed a significant positive relationship between
perceived convenience and financial inclusion, suggesting that individuals who perceive mobile
money services as convenient are more likely to be financially included. Further, the research
findings on the frequency of mobile money transactions showed a noteworthy positive influence
on financial inclusion. Moreover, this study findings revealed a statistically significant and
positive influence of the range of services offered by mobile money platforms on financial
inclusion among mobile users. These findings offer practical implications for policymakers, financial institutions, and mobile service providers to ultimately enhance strategies for fostering
inclusive economic growth and improved livelihoods among mobile users i
