Abstract:
ABSTRACT
In an era of escalating digitalization, electronic banking (e-banking) has gained paramount
importance in the financial sector, offering unmatched convenience and accessibility to financial
services. However, the rapid expansion of e-banking services has raised significant security
concerns. This study aims to assess the effectiveness of e-banking security practices in safeguarding
clients in Tanzania by examining current security measures employed by banks, evaluating client
awareness of e-banking security, assessing the efficacy of security measures in protecting financial
information, analyzing the impact of security breaches on client trust, and proposing
recommendations for system enhancement. Utilizing a mixed-methods approach with 347
participants drawn from Bank X's employee pool, the thematic and descriptive analysis will be used to
finalise results from the gathered data. This research will yield critical insights into the state of e- banking security, contributing to its improvement and ensuring clients' financial well-being. The
research will contribute valuable insights into the current state of e-banking security in Tanzania,
identifying strengths and weaknesses in existing practices. Additionally, the findings will inform
recommendations for enhancing the effectiveness of security measures, addressing potential
vulnerabilities, and ensuring a more secure e-banking environment for clients in the Tanzanian
financial sector. The outcomes of this study are expected to benefit banks, regulatory bodies, and
policymakers in formulating strategies to fortify e-banking security and foster greater trust in digital
financial services.
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