Assessment on the Factors Influencing Service Delivery in Public Hospitals:

Abstract

The study intended on the Assessment of the factors influencing service delivery in public hospitals: A case of Mount Meru Hospital in Arusha Region, Tanzania. Specifically, the study intends to establish the influence of management style on service delivery in Public Hospitals in Arusha region, to determine the influence of implementation of ICT services on service delivery in Public Hospitals in Arusha region, to establish how MMHining influences service delivery in Public Hospitals in Arusha region and to determine how frequency of drug supply in Public Hospitals influence health care service delivery in Arusha region.This study was guided by the change theory. A descriptive research design was adopted for this study. The study approach was mixed approach that is quantitative and qualitative research approach to collect needed data. The sample size was 150. The study used simple random sampling and purposive sampling to get respondents. The data collection method included; Survey questionnaire for quantitative data and interview for qualitative data, Descriptive statistics and Regression analysis will be used. The study uses Content validity and test-retest reliability.