Abstract:
The study intended on the Assessment of the factors influencing service delivery in public hospitals:
A case of Mount Meru Hospital in Arusha Region, Tanzania. Specifically, the study intends to
establish the influence of management style on service delivery in Public Hospitals in Arusha region,
to determine the influence of implementation of ICT services on service delivery in Public Hospitals
in Arusha region, to establish how MMHining influences service delivery in Public Hospitals in
Arusha region and to determine how frequency of drug supply in Public Hospitals influence health
care service delivery in Arusha region.This study was guided by the change theory. A descriptive
research design was adopted for this study. The study approach was mixed approach that is
quantitative and qualitative research approach to collect needed data. The sample size was 150.
The study used simple random sampling and purposive sampling to get respondents. The data
collection method included; Survey questionnaire for quantitative data and interview for qualitative
data, Descriptive statistics and Regression analysis will be used. The study uses Content validity
and test-retest reliability.
