Abstract:
Objective, This study aims to assess the impact of decision-making processes on the
organizational performance of the National Identification Authority (NIDA) in Arusha, a public
sector organization tasked with the crucial mission of providing national identification services.
Method, A mixed-method research approach was employed, combining surveys, interviews, and a
comprehensive analysis of NIDA's historical data. A sample of employees and stakeholders was
surveyed to gauge their perceptions of decision-making practices, and in-depth interviews were
conducted with key decision-makers within NIDA. The data collected were then analyzed using
both quantitative and qualitative techniques.
Summary of Main Findings, Our research revealed a complex relationship between decision
making processes and organizational performance. The study found that transparent, data-driven
decision-making practices positively correlated with improved operational efficiency and
stakeholder satisfaction. However, the over-centralization of decision-making within NIDA
hindered innovation and agility, potentially affecting its long-term sustainability. Furthermore,
timely and well-informed decisions were found to be critical to adapt to rapidly evolving public
sector challenges.
In conclusion, this research underscores the critical importance of enhancing decision-making
processes within public sector organizations like NIDA. A balance between centralization and
delegation of decision-making authority needs to be struck, enabling the organization to be
responsive to the dynamic demands of the modern public sector landscape. To improve
organizational performance, NIDA should adopt data-driven, transparent, and participatory
decision-making approaches, fostering innovation and agility while ensuring efficient service
delivery.
This abstract provides a clear and concise summary of your study, including its objective,
methodology, key findings, and a conclusion. It gives readers a good understanding of your
research on the influence of decision making on organizational performance in the context of the
National Identification Authority (NIDA) in Arusha.
