Assessing the Effectiveness of Information Security Practices on Public Service Delivery:

Abstract

The pervasive utilization of information technology across various domains of a community's political, economic, and societal spheres presents a plethora of opportunities for streamlining administrative processes and enhancing the efficiency and efficacy of the services rendered. Simultaneously, the deployment of information technology solutions within the public sector necessitates ensuring the security of the resultant services. Consequently, the Information Security Management System (ISMS) is presently being executed within the public administration institutions in Tanzania. The significance of information systems in the provision of public services has witnessed a notable surge, especially in the handling of official documents such as visas, work permits, and passports within the Tunduma locality. Nevertheless, the utilization of aforementioned systems entails noteworthy security hazards that may jeopardize the confidentiality, integrity, and accessibility of delicate information. It is imperative to evaluate the efficacy of information security protocols in guaranteeing the provision of dependable and secure public services. The objective of this research is to ascertain plausible information security hazards linked to the utilization of information systems in migration services within the Tunduma region. Additionally, this study assessed the efficacy of existing information security measures and pinpoint areas that require enhancement to bolster the security of information systems and guarantee the dependable provision of public services. The objective of this study is to evaluate the efficacy of information security measures in facilitating public service provision in the Tunduma locality. The study concentrated on migration services, which heavily rely on information technology to process diverse documents. This research focuses on the Tunduma migration services adopting the mixed method approach. The study colleced data using questionnaires and interviews and the data analysed both quantitatively and qualitatively. According to the conclusions of this study, people play a critical role in defining an organization's information security practices. As a result, it is critical for the organization to ensure that the benefits of employees on information security measures are maximized. It is also established that technology policy and company policy define information security practices at an organization.