Abstract:
This research study has been investigating the contribution of mobile banking services to
economic growth in Tanzania by taking Mkuranga District Council as a case study. The study
used economic growth as a dependent variable and the contribution of mobile banking services
as an independent variable. This study used a descriptive research design. The researcher
used a simple random sampling technique to select samples for representation in the study.
They also used 157 samples, which included all employees of NMB Mkuranga District Council.
Secondary data was employed in this study. The analysis of data is based on descriptive
correlation. The study findings indicate that most of the respondents who are employees of NMB
do understand how mobile banking services contribute to the economic growth of NMB when
they use mobile banking. The study findings indicate that most of the respondents, who are
employees of NMB, have admitted that the usage and administration of mobile banking services
are so simple that they can be used in an easy way. The study findings indicate that most of the
respondents who are NMB’s employees have accepted that it is very efficient to use mobile
banking services as their mode of payment in the organisation as it increases transparency and
efficiency. The study concluded that the use of mobile banking can positively increase and
improve economic growth while also improving timely transactions. The study is about the
contribution of mobile banking services to economic growth. As per the nature of this study,
there is a need for technology in order to facilitate its use, and customers and taxpayers need
to be convinced of a good network for them to continue using the mobile network. Mobile
banking services also improve the cost-effectiveness for customers, as it is also simple to use
the services. Therefore, the study recommended that NMB, with the help of the government,
highly emphasise the usage of mobile banking services. The study recommends that NMB
management and the government, in general, should place a high emphasis on the use of
mobile banking services.
