Abstract:
This is a descriptive research design aimed to examine the relationship between the quality of
customer service provided by the Tanzania Police and citizen satisfaction for crime reduction. The
routine activity theory was used to verify theoretical objectives. The study used both, quantitative
and qualitative approaches, where interviews, questioners, and focus group discussion were used
to gather data from 100 respondents. The study’s results collected from research survey and
documentary review showed that, there were many effects of poor police customer care, such as,
poor public image, poor police integrity, bad citizen perception against police, increase of crime,
injustice, and community not be ready to cooperate with police. Either, the study unveiled that,
police officers facing various challenges such as, poor skills and knowledge, poor working
environment and scarcity of working tools, poor training, and leadership. In addition, the proposed
ways were the Tanzania police force to improve training, the government should support police
force by improving working condition and providing tools, as well as improving police leadership.
The community not to be ready to cooperate with police officers, and unethical political leaders were
most significant effect and challenge in police customer care. The study concluded that, there is a
serious problem in police customer care. The study recommended that the police force should
Review of policy, code of conduct, and training in order to improve police customer care.
