Factors affecting employees job satisfiction in Arusha Tanzania

Abstract

This dissertation was conducted to examine the factors affecting employee job satisfaction in Arusha, Tanzania, by conducting a case study of the NMB Branch. Specifically, the objectives of the study were to assess demographic factors affecting employee's job satisfaction, to determine job factors affecting employee's job satisfaction and to find out managerial factors affecting employee's job satisfaction. The methodology which was used to meet the objectives of this study was a mixed method that involved the use of quantitative and qualitative methods. Data collection was done through questionnaires and interviews from a total sample of 97 respondents. Simple random and purposive sampling techniques were used. Descriptive, inferential and regression statistical techniques were used to analyse the data. The results were presented in figures and tables in which frequency and percentage were used to describe the data. In the first objective, the study obtained that education and age were the strongest demographic factors affecting employee job satisfaction, while sex was the weakest demographic factor. In the second objective, the study revealed that the type of skills required, type of work and responsibilities were the strongest job factors influencing employee job satisfaction. In the final objective, the study obtained that salary and working conditions are the most managerial factors affecting employee job satisfaction. Also, the findings revealed that the level of satisfaction among employees at NMB Bank, Arusha, is still low, thus raising the need for improving payments, providing allowance, providing motivation packages and improving the working environment so as to increase the level of satisfaction among employees.