Abstract:
This dissertation was conducted to examine the factors affecting employee job satisfaction in
Arusha, Tanzania, by conducting a case study of the NMB Branch. Specifically, the objectives
of the study were to assess demographic factors affecting employee's job satisfaction, to
determine job factors affecting employee's job satisfaction and to find out managerial factors
affecting employee's job satisfaction. The methodology which was used to meet the objectives
of this study was a mixed method that involved the use of quantitative and qualitative methods.
Data collection was done through questionnaires and interviews from a total sample of 97
respondents. Simple random and purposive sampling techniques were used. Descriptive,
inferential and regression statistical techniques were used to analyse the data. The results were
presented in figures and tables in which frequency and percentage were used to describe the
data. In the first objective, the study obtained that education and age were the strongest
demographic factors affecting employee job satisfaction, while sex was the weakest
demographic factor. In the second objective, the study revealed that the type of skills required,
type of work and responsibilities were the strongest job factors influencing employee job
satisfaction. In the final objective, the study obtained that salary and working conditions are the
most managerial factors affecting employee job satisfaction. Also, the findings revealed that the
level of satisfaction among employees at NMB Bank, Arusha, is still low, thus raising the need
for improving payments, providing allowance, providing motivation packages and improving the
working environment so as to increase the level of satisfaction among employees.
