Abstract:
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ABSTRACT
The study explores the effectiveness of e-revenue collection systems on enhancing government
revenue collection in Tanzania. A case of Arusha Regional Immigration Office. It was guided by the
following objectives, to examine the e-revenue collection systems’ efficiency on enhancing revenue
collection, to analyze the e-revenue collection systems’ effectiveness on enhancing revenue
collection, to explore the perceived social value of the e-revenue collection systems on enhancing
revenue collection. The study used cross-sectional and descriptive design with mixed research
approach that is both qualitative and quantitative approach. The sample of 44 respondents was
used with purposive sampling. Descriptive statistics and thematic analysis was used to analyze data
with the help of Microsoft excel. The study found and concluded that the development of revenue
growth through an increase in income is facilitated by e-revenue collecting systems. Moreover, the
use of the system enhanced the trust between citizens and government, increased transparency
and traceability in the process of revenue collection. Nonetheless technological problems such as
power shortage and poor network as well as transaction reversal problem were found to the
challenges. For simpler and quicker revenue collection, the government and other delegated
government bodies should improve the ICT environment as well as extend high-speed information
networks.
