Abstract:
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ABSTRACT
The study was meant to assess the effects of Electronic Fiscal Devices (EFDs) in revenue
collection performance in Tanzania public sector organizations. Specific tasks of this study were to
examine efficiency of EFDs in issuing tax invoices and receipts at TRA-Temeke tax regional
offices, to assess the quality of EFDs in preventing loss of tax at TRA-Temeke tax regional offices;
determine ways used by TRA for administration and monitoring the use of EFDs in relation to
revenue collection performance at Temeke tax regional offices. The study was conducted using a
case study research design with both qualitative and quantitative approaches. The sample size of
study was 133 who were selected through random and purposive sampling technique. The findings
revealed that the efficiency of EFDs in issuing tax invoices and receipts at the study area is
compromised by various organizational and infrastructure-related challenges. The reliability of
utilities like electricity is a fundamental requirement for EFD operation, and the lack of sufficient and
reliable utilities hampers their effectiveness. In conclusion these findings highlight the need for the
study area to address these challenges to enhance the efficiency of EFDs in issuing tax invoices
and receipts. Improvements in internet connectivity, network infrastructure, device speed,
procurement processes, and utilities are necessary to ensure that EFDs can fulfill their intended
role effectively. Several issues related to the quality of EFDs in preventing the loss of tax at
Temeke Tax Region. A notable portion of respondents expressed concerns about the condition of
EFD infrastructures and the competence of EFD users, which could potentially impact the
effectiveness of EFDs in reducing tax losses. However, a smaller group disagreed with the
statement about the qualifications of EFD suppliers in their organization. The study recommends
for changes to be done on Continuous training and education, Regular EFD inspection, Data
analysis and real-time monitoring: Sustainability and quality control, Public awareness, Regular
review and adaptation, Collaboration with stakeholders
