Abstract:
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ABSTRACT
This study investigated the role of digital procurement systems in addressing project delays
within the context of TANESCO – Dar es Salaam. The specific objectives include assessing
users' perceptions of the system's impact on mitigating delays, evaluating the effectiveness of
digital procurement systems, and identifying challenges faced in this context. Employing a
mixed research approach combining quantitative and qualitative methods, the study targeted
employees within TANESCO's Dar es Salaam regional offices. Data was collected using closed-
ended questionnaires administered through simple random sampling for quantitative analysis
using SPSS, emphasizing descriptive statistics. Qualitative data, gathered through open-ended
questions and interviews, were subjected to content analysis. The study found that users have
a high level of satisfaction with the system's user-friendliness and they perceive the system as
easy to use, indicating a strong likelihood of active adoption and utilization. Also, findings
indicated that digital procurement system was seen as effective in minimizing delays to a
moderate extent, suggesting that it plays a valuable role in reducing project delays. The study
revealed that challenges such as technical issues, insufficient training, and security concerns
were identified as significant hurdles. The study recommends TANESCO to actively engage
with users to gather continuous feedback, proactively maintain the system, and invest in user
training programs to ensure its efficient utilization. This holistic approach will aid in streamlining
project management and reducing delays. Future research can encompass a multifaceted
approach, focusing on comparative analysis across industries to gauge adaptability, longitudinal
studies for tracking long-term system performance, qualitative investigations for user
experience insights, training program effectiveness, and the impact of robust cybersecurity and
privacy measures.
