ASSEssessing the effectiveness of digitizing govermnent payment system on service delivery in Public Institution:

Abstract

Digitalisation of public services as part of ambitious national agendas aimed at enhancing public services and mobilising domestic resources. This involves transforming multiple steps of the public service delivery process to enable digital access, manage service requests and accept digital payments; the study aims to assess the impact of digital government payment on service delivery in public institutions. With a three factor that is to assess the use of Digital Government Payment System on service delivery, to examine the effectiveness of Digitizing government payment system on service delivery, to analyse the factors affecting the implementation of Digital Government Payment System on service delivery . As a case study of Arusha public institutions. The study will adopt a descriptive research design. Quantitative approaches will be used to carry out the research study whereby probability sampling will be employed to obtain the respondents. Primary data will be obtained through a structured questionnaire from six Different public institutions at Arusha municipal while the secondary data will be obtained through documentary review. Also Statistical Package for Social Sciences (SPSS) software will be used to analyse data through statistical tables, Pearson correlation coefficient and multiple regression analysis. Conclusion, Ethical consideration on data collection Confidentiality will be highly observed by the researcher as data and all information which will be collected from the respondents will not be shared anywhere, High degree of freedom to respondents will be provided to respondents by the researcher also the researcher will make sure the find of this study are share to the public to make it easy for my people to apply the digitizing on the payment of service