Abstract:
Digitalisation of public services as part of ambitious national agendas aimed at enhancing public
services and mobilising domestic resources. This involves transforming multiple steps of the public
service delivery process to enable digital access, manage service requests and accept digital
payments; the study aims to assess the impact of digital government payment on service delivery in
public institutions. With a three factor that is to assess the use of Digital Government Payment System
on service delivery, to examine the effectiveness of Digitizing government payment system on service
delivery, to analyse the factors affecting the implementation of Digital Government Payment System on
service delivery . As a case study of Arusha public institutions. The study will adopt a descriptive
research design. Quantitative approaches will be used to carry out the research study whereby
probability sampling will be employed to obtain the respondents. Primary data will be obtained through
a structured questionnaire from six Different public institutions at Arusha municipal while the secondary
data will be obtained through documentary review. Also Statistical Package for Social Sciences (SPSS)
software will be used to analyse data through statistical tables, Pearson correlation coefficient and
multiple regression analysis. Conclusion, Ethical consideration on data collection Confidentiality will be
highly observed by the researcher as data and all information which will be collected from the
respondents will not be shared anywhere, High degree of freedom to respondents will be provided to
respondents by the researcher also the researcher will make sure the find of this study are share to the
public to make it easy for my people to apply the digitizing on the payment of service
