Effectiveness of e-payment system on revenue collection in zanzibar:

Abstract

The current study aims to examine the effectiveness of e-payment system on revenue collection in Zanzibar using a case of Zanzibar Revenue Board Head office. Data were collected using questionnaires from the sample of 67 respondent in ZRB. To achieve the research objectives, data collected were analyzed using descriptive and inferential statistics. Descriptive statistics aimed at describing the characteristics of the respondent from the field whereas the inferential were determined to investigate the extent to which independent variables influence the dependent variable. Findings shows the existence of positive and significant relationship between System usability in Zanzibar, this was evidenced through computer literacy and awareness. For instance the researcher found the existence of positive and significant relationship between System Usability and the revenue collection. In a way that, any improvement in the e-payment system usability, will increase the revenue collection by 1.420 holding other factors constant. The coefficient was found to be statistically significant at 5% level with the probability value which is less than 0.05 level of significant. It is recommended that, revenue Authority must take care on that system and they supposed to improve such system in order everyone in the community to be familiar with it and make effective revenue collection