Technological Challenges Facing Biometric Attendance System Implementation in Public Sectors in Tanzania:

Abstract

Using a biometric attendance system is vital for systematically managing staff attendance. Despite the significance of this system, however, there are technological challenges restraining the effective implementation of the system in many organisations in Tanzania. In this regard, the researcher intends to assess the challenges of biometric attendance systems implementation in public sectors in Tanzania, a case of the National Housing Corporation (NHC). The sample 205 employees were sampled from a total of 431 NHC employees. The study employed a descriptive research design and quantitative research approach to meet the study objective. Stratified random sampling and simple random sampling techniques were used to select a sample for the study. Data were collected using structured questionnaires and were analysed through descriptive statistics analysis with the aid of SPSS version 22. The study found that technological factors affect the implementation of the biometric attendance system at NHC. The findings categorically found that electricity/power supply also influences or affects biometric attendance system implementation at NHC with the mean score of M=3.80 and S. D=0.495. The findings imply that electricity/power supply affects biometric attendance system implementation and can affect the whole process of employee attendance. The study recommends that training employees at NHC on the proper usage of the biometric system should continue. NHC staff are recommended to be ready to accept new technology as resistance deters effective achievement of the purpose of purchasing biometric systems. Lastly, leaders at NHC should be the first pioneer to use biometrics in order for followers to follow them.