Abstract:
This study sought to assess the effect of job stress toward employee performance in the banking sector, A case of CRDB Bank – Arusha City. Descriptive research design was used in this study. Primary data was collected using questionnaire and interview while secondary data was obtained from published and unpublished sources. Data was analyzed using both inferential and descriptive statistics with aid of SPSS software version 26. Qualitative data were analyzed using content analysis. The findings unveiled that; long working hours, unlimited working hours, limited time to accomplish their duties, lack of access to flexible work arrangements and lack of job autonomy make employee performance less effective. Findings revealed that excessive tasks, wide job focus makes performance less effective. Also, Findings indicated that working under excessive work pressure, many job targets and lack of specific job goals detriment employee performance. This study recommends that, comparable research should be conducted in other organizations in other sectors such as the hotel industry, education sector, and service industry and see whether same findings can be obtained.
